FAQs

1) What is Sitarini?

A: "Sitarini" is the one-stop women’s online store offering the customers to buy Indian ethnic products which include various collections of Sarees, DupattasLehengas, Dress Materials, Fabrics, German Silver Earrings, Maggam Work Bangles, Maggam Work Hair Clips, Maggam Work Hair Bands, and Tassels. Also, we take customized clothing orders as per your requirement.


2) How to register in Sitarini website?

A: It is so simple to create an account and get registered in Sitarini by simply clicking the "Register" of our website, wherein a very simple information has to be feed in.


3) How will Sitarini notify me whether I am registered or not?

A: A "customers account confirmation" mail will be sent to the personal email account provided by the user during registration process.


4) How to sign in to my account in Sitarini?

A: Logging in to Sitarini is quite easy as the user has to just click the "Log in" option of our website by providing the email id and password used at the time of registration process.


5) Why to get registered to Sitarini?

A: Users can get connected with Sitarini for more updates and for faster checkouts by logging in.


6) Not able to log in to my account, what to do?

A: Please take a screenshot of the error message page and send it to info@sitarini.com so that we will look into the issue and solve it as soon as possible.  


7) How to contact Sitarini if I have an issue?

A: Please feel free to contact us in the following ways.

E-mail: info@sitarini.com

Call: +91 9986125256

Whatsapp: +91 9742914002


8) I forgot my password and I am not able to access in, please help.

A: No worries, we will send an email to reset the password to the registered email id once the user puts the email id and click the submit button, if the option is not working then please contact us.


9) How to get the latest news, offers and styles of Sitarini?

A: The user can subscribe to our website by just entering their email ID.


10) How to get details about Sitarini product through Whatsapp?

A: The user can feel free to ping in to get their required details about the products on our Whatsapp number +91 9742914002.


11) What is the feasible contact timings for Sitarini?

A: The customers can mail us to info@sitarini.com 24*7, or call us to +91 9986125256 or +91 9742914002 between 10am to 8pm IST.


12) How friendly are salesperson of Sitarini to the customers?

A: We provide a "Message Us" option so that the customer can chat live with us through facebook messenger to get the details.


13) Where can I find my order history?

A: Once the user log in to the account, user can find the "My Account" option were they can find the order history and its details.


14) How fast can I place my order by filling the details?

A: User can add the address and other details initially by clicking the "Add a New Address" under the account details in My Account so that they can save the time while placing the order.


15) How fast is the shipment and delivery of the products in Sitarini?

A: Usually it takes two business working days for shipment and maximum of seven days or even earlier for delivery of the product.


16) How to unsubscribe from the mail list?

A: Please click on the link “Unsubscribe” provided at the bottom of the email you receive or you can even contact us by using the contact details for any issues.


17) What is the additional offer Sitarini possess?

A: We provide an additional feature of stitching the blouse as per the customers requirement, we include Designer Blouses, Maggam Work Blouses, Hand-Embroidery Blouses and Bridal Blouses.


18) How to place an order in Sitarini?

A: Follow these simple steps to place an order

Select the item

Click on "Add to Cart"

On the new window, we provide an additional option to "Continue Shopping" if the customer wants to shop.

If the shopping is done, and customers can click on "Check Out",

Please click on "Log In" if you already have an account, if not give the relevant customer information like email id or phone number, and then the shipping address.

There is an option to "Save this information for next time" dialog box at the end of the shipping information, you can click on it to save the time in the next shopping.

Then click on the "Continue to shipping method" once the shopping and information are filled.

We provide an offer of free shipping for above 3000 rupees, so it is automatically set once you have shopped for above 3000 rupees.

Then press "Continue to payment method", in the new window you can choose the mode of payment and the option to change the billing address. If shipping address is same as billing address then please proceed to further steps.

Now click on "Complete Order" and fill in the entire details of the payment mode, and finally press "Pay Now" to complete the order.


19) Is Cash On Delivery option available in Sitarini?

A: Yes we possess Cash On Delivery option in Sitarini but only across India


20) How can I confirm whether the order is placed successfully?

A: Once the order is placed, you will receive a confirmation mail to your email, as well as the details will be displayed in My Account session.


21) Can I trust the delivery persons of Sitarini?

A: We use the reputed courier person who is trustworthy.


22) Can I order the products over phone?

A: Right now we accept the customization of a blouse like colour and size.


23) Can I return the product?

A: We accept the products if in case of damage and we possess exchange offers too. For more details please check Sitarini return policy.


24) How to know the current status of my order?

A: It is very simple to track your order, by clicking on to "Track your order" button.


25) I liked a product which is out of stock, can I get the same product as of that?

A: No worries, please inform us to our mail info@sitarini.com in full details about the product with an screenshot of the product image, so that we will search for the exact design or we will look for a similar one.


26) Can I order the same product in bulk?

A: No worries, please inform us to our mail info@sitarini.com in full details about the product.


27) Will I lose my money when it shows "authorization failed" or when it displays "technical issues" even after placing the order?

A: Your money will be redeemed back to you once there is a technical problem or if authorization failed, you may retry to place the order through other media. If in case you have lost twice the amount for a single placement, please write to our mail address info@sitarini.com with full order and payment details, and we will refund the excess amount which you have lost due to technical errors.


28) What are the various modes of payment?

A: We accept Credit card, Debit card, Net banking, UPI and even through wallets .


29) I am a customer of Karnataka bank, can I place my order through my bank details?

A: We accept all banks Credit card or Debit card details or even through net banking,


30) How safe are the personal details?

A: We use encryption process, so your personal details will only be seen by you, and the respective bank will possess the payment. We don't ask for personal details manually so please do not share the details through any media manually.  


31) Does cash on delivery option charge for extra payment?

A: No, we won't charge extra for "cash on delivery" option, were as it is applicable only for the order of above 3000 rupees.


32) Will I receive an invoice for my payment?

A: Yes you will receive a mail as well as on the product when you receive it personally.


33) Can I cancel my order?

A: Cancellation of product is only applicable before 24 hours of the order placement.


34) Is there an option of partial payment in Cash on Delivery?

A: No, we won't possess an option of partial payment in any mode. But we will look onto it in later stage.


35) Can I change my shipping address if I change my location?

A: Yes, you change the shipping address and billing address in your next shopping.


36) Can I change the delivery date or choose the delivery date?

A: No, it is not possible to choose the product delivery date.


37) I am a resident of USA, can I place my order?

A: We will ship outside India too.


38) Can I have a replacement to my product?

A: Replacement is only applicable if the product is damaged or defective.


39) How to return the product?

A: Please contact us on +91 9986125256


40) There is a slight variation in the colour and design, and I want to return?

A: No, we won't accept for replacement or refund if there is a slight change in colour or design as the change in colour may be due to resolution of the image.